- Frequently Asked Questions
Frequently Asked Questions
Please note that the information given in this section applies to orders placed through the National Plastics website or by calling 0800 22 77 77. If you are ordering through your local depot please check with them for charges and policies.
How will I know my order has been dispatched?
We will send you a dispatch email once your items are with our courier. As an extra tip for when your order will arrive: if you receive the dispatch email before 3pm, you should get your order the next working day. If your email arrives later than this, you can expect your order within two working days.
My order has arrived and some items are missing or marked as 'to follow'.
At time, to allow our customers to continue with any projects they are working on, If we do not have everything in stock we may send out partial orders. This is to prevent the entire order being held up by a few items we are waiting on coming in. All other items will be sent as soon as they become available.
My order has arrived damaged.
We are sorry to hear your order has arrived to you damaged. All of our products are checked upon packaging and leaving our warehouse. Please report any damages within 48 hours of signing for the goods. If damages are noticed at the time of delivery please sign for the order as damaged. Please provide photographs of the damages to firstname.lastname@example.org, we will then arrange for the damaged goods to be replaced. National Plastics will not accept responsibility for damaged goods once the items have been used.
I have missed a few items off my order
Not to worry! Please note down your original order number, go online and place another order for the missing items, then selecting shipping option 'depot collection'. When you are asked for any additional order comments during checkout please write 'order to be shipped with [your original order number]'. Please note that this can only be done within 24 hours of placing your original order, and provided that order has not been marked as completed in your 'My Account'.
Can I change my shipping address?
This can only be done withing 24 hours of placing your order. Shipping address requests can only be taken by calling us, and not via email.
I would like to exchange my items for something different
We do accept returns, please see our returns section for full instructions. If returning anything you will need to include you order number, your invoice number, and your reason for the return. All items need to be returned as new.
I cannot choose next day delivery
Once you have placed all of your items in your shopping cart and proceeded to checkout, your shipping options will be displayed. If next day delivery is not displayed, this means the items you are looking to purchase are not available in our depot at the time of purchase and will have to be ordered in or brought from a local depot. As such, we will be unable to get the items out to you the following day so cannot offer a next day service.