- Terms and Conditions
Terms and Conditions
Vouchers and Voucher Codes
We have been alerted to the fact that some external websites are displaying bogus voucher codes and offers. Please be aware that these are not in any way affiliated with nor authorised by National Plastics or UPVC Distributors Ltd. We are working to remove these, but in the meantime please note that only offers displayed on our own website and social media are valid. Any offers/discounts displayed on external websites will be deemed unauthorised, and classed as null and void. We apologise for any inconvenience this may cause.
Due to specific online discounts and special promotions, stock and prices may differ from those in our local depots.
No contract will be completed between you and us for the sale of any of our products to you until we accept your order by e-mail and confirm acceptance of your order to you. Only when we send an e-mail to you accepting your order (and whether you receive it or not) will we be deemed to have entered into an agreement to sell goods to you. At that stage we will also be deemed to have communicated that acceptance to you.
Any contract which subsists between you and us will be deemed to incorporate these terms and conditions together with any other terms and conditions published on this website or displayed at any National Plastics trade counter. If you cannot access the terms and conditions posted on this website for any reason please contact us and we will arrange for a copy to be sent to you.
Any contract between you and us will be deemed to have concluded in England and will be interpreted construed and enforced in accordance with the laws of England. Both you and us irrevocably submit to the non-exclusive jurisdiction of the English courts.
To the fullest extent permitted by law UPVC Distributors Ltd is providing this website and its contents on an 'as is' basis and makes no representation or warranties of any kind expressed or implied (and expressly disclaims all such representations or warranties) with respect to this website or any information contained on it, its content or material or products included on this website and UPVC Distributors Ltd does not represent or warrant that the information accessible via this website is accurate complete or current. Any prices displayed on this website and any information published on it can be changed by UPVC Distributors Ltd at any time without notice.
Unless specifically stated on this website neither UPVC Distributors Ltd nor any of its directors, employees servants agents or affiliates or other representatives will be liable for damages arising out of or in connection with the use of this website or any information contained on it, its content materials or products included on this site to the fullest extent permitted by law. Limitation of liability provided under this clause extends to damages of every kind including without limitation any direct, indirect or consequential loss or damage, loss of income, profit, loss or damage to property, loss of data or claims by any third parties.
UPVC Distributors Ltd does not by virtue of any provision contained on this website limit its liability for death or personal injury to the extent only that it arises by reason of the negligence of UPVC Distributors Ltd, its directors employees servants agents or affiliates.
The design of this website together with any text or graphics published on it, the order in which they are arranged, and all software, software compilations and source codes and any other information or material published on this website are the copyright of UPVC Distributors Limited or its content and technology provider. You may electronically copy and print the content of this website or any of it but only for the purpose of placing an order for any product offered to sale on it and any other use without the prior written permission of UPVC Distributors Limited is strictly prohibited.
The Price and Payment
Unless otherwise stated the price for the goods shall be the price stipulated in our published price list current at the date of delivery of the goods. The price is exclusive of any VAT which shall be due at the rate ruling on the date of our VAT invoice.
If we give you a quote for any goods this will be binding on us provided you accept the quote within 30 days. We may by giving you notice at any time up to 7 days before delivery increase the price of the goods to reflect any increase in the cost to us which is due to factors occurring which are beyond our reasonable control (including without limitation foreign exchange fluctuations, taxes and duties and the cost of labour, materials and other manufacturing costs). You may cancel the purchase order for the goods within 7 days of any such notice. The price is exclusive of VAT which shall be due at the rate ruling on the date of our VAT invoice.
We may in our absolute discretion allow you a credit facility which will always be subject to a specified limit inclusive of VAT. We reserve the right to withdraw that credit facility without notice for any reason. All invoices issued for goods purchased using your credit facility must be settled in full 30 days from their date failing which the invoice total or any unpaid portion will attract interest at 4 per cent per annum over the base rate of Barclays Bank plc subject to a minimum level of 16 per cent per annum.
Unless you have a credit facility the price for the goods must be paid in full on or before the date of delivery by any one of the following methods:
- Certified Building Society cheque
- Banker's draft
- Credit card
Personal or business cheques are not acceptable forms of payment where payment due to us is made at the time of delivery of the goods.
If for any reason you fail to make payment as required by these terms and conditions, then with effect from the date of delivery of the goods to you, the balance of the price will bear interest at the rate of 4 per cent per annum over the base rate of Barclays Bank plc subject to a level of 16 per cent per annum.
If any bank charges are incurred as a result of failure for any reason of your paying bank to honour any payment made by you you will reimburse us within 7 days of such charges being notified to you and any such sums shall constitute a debt payable immediately on demand.
If you fail to make any payment on the due date then without prejudice to any other remedies we have we may:
- Suspend or cancel deliveries of any goods to you; and/or
- Appropriate any payment made by you to such goods (or any other goods supplied or to be supplied to you as we in our sole discretion think fit).
Payment of the price is of the essence.
Delivery or Collection of the Goods
We will deliver the goods to the address specified by you provided that address is within the United Kingdom Mainland. Any charges for delivery will be notified to you when you place your order. These charges must be paid with the price or added to any credit facility you have with us.
If you tell us you intend collecting the goods yourself from our premises we will notify you of this and of the times they can be collected. Where we deliver the goods to you the content of condition 4.4 shall apply. In all other cases if you fail to collect the goods within 28 days of this notification we will write to you informing you that unless you arrange to collect the goods within a further 14 days we will re-sell the goods and deduct from any sums held by us any loss of profit together with a reasonable sum for the costs of storage and administration charges.
We reserve the right to charge a reasonable fee for any delivery/collection that you cancel once a delivery date has been agreed. You must pay this to us before we will make any further attempt to deliver/collect the goods.
It is your responsibility to ensure your own availability to take delivery once a delivery date has been agreed. It is also your responsibility to ensure there is adequate access to the premises where the goods are to be delivered. If either you or someone on your behalf is not available to take delivery or if as a result of inadequate access for any reason we are unable to deliver the goods you will be required to pay a further delivery charge before any further attempt to deliver the goods is made. We reserve the right to retain all delivery charges once a delivery date has been accepted.
We may deliver the goods by separate instalments. We may raise a separate invoice and require payment for each instalment. Failure or refusal by you for any reason to pay for one of more of the said instalment on the due date shall entitle us (at our sole option):
- Without notice suspend further deliveries of goods pending payment in full; and/or
- Treat the contract between you and us as repudiated.
Any dates we give you for delivery of the goods are approximate only and we will not be liable for any delay in or non-delivery of the goods however this is caused. The goods may be delivered by us in advance of any estimated delivery date upon reasonable notice.
Unless you are a consumer we do not accept liability for any loss or damage suffered by you in consequence of any failure or delay in delivery.
The goods will be at your risk from delivery which shall be deemed to have taken place:
- If we have delivered the goods, when they are unloaded from our vehicle and (where reasonably practicable) placed in the property specified by you or unloaded into the possession of your nominated carrier. Any such carrier will be deemed to be your agent.
- If you undertake to collect the goods, when the goods are loaded into your vehicle or that of your designated carrier at our premises or other location. Again any such carrier will be deemed to be your agent.
Ownership of the Goods
Ownership of the goods will not pass to you until we have received in cash or cleared funds payment in full of the price of the goods together with any delivery or other charges you are required to pay.
Where the contract between us for the sale and purchase of the goods has been cancelled for any reason the goods will become our property (where ownership has already been transferred to you) though you must take reasonable care of the goods until we have collected them from you.
In the event that you sell the goods before you have paid for them you are deemed to sell them on our behalf and the proceeds of any such sale will belong to us.
Bringing a Claim
We ask that you inspect the goods as soon as reasonably possible after delivery. You must notify us within two working days of delivery of any alleged defect, shortage in quantity, damage or failure to comply with description or sample. You must allow us an opportunity to inspect the goods within a reasonable time after delivery and before you make any use of the goods. If you fail to comply with these provisions the goods will be conclusively presumed to be in accordance with the agreement between you and us and free from any defect or damage which would be apparent on a reasonable examination of the goods and you will be deemed to have accepted the goods.
Unless you buy the goods as a consumer, if the goods are not in accordance with the agreement between you and us for any reason, your remedy shall be limited to requiring us to make good any shortage defect damage or failure to comply with description or sample by either replacing the goods or, if we elect to do so, by refunding a proportionate part of the price.
The extent of our liability to you.
The goods will be manufactured in accordance with our current specification relating to the goods details of which are available on request or otherwise in accordance with your own requirements.
Our liability to you whether for breach of contract or otherwise shall not in any event exceed the price of the goods and we will have no liability for any direct loss and/or expense or indirect loss and/or expense suffered by you or any liability to third parties incurred by you.
All warranties and conditions whether implied by statute or otherwise are excluded provided that nothing will restrict or exclude liability for death or personal injury caused by our negligence or affect the statutory rights of a buyer dealing as a consumer.
We will not be liable to you or deemed to be in breach of these conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the goods, if the delay or failure was due to any cause beyond our reasonable control. The following shall be regarded as a non-exhaustive list of causes beyond our reasonable control:
- Act of God, explosion, flood, tempest, fire or accident;
- War or threat of war, sabotage, insurrection, civil disturbance or requisition;
- Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
- Import or export regulations or embargoes;
- Strikes, lockouts or other industrial action or trade disputes whether involving our employees or those of any third party;
- Difficulties in obtaining raw materials, labour, fuel, parts or machinery; and
- Power failure or breakdown in machinery.
Once an order for goods has been accepted it can only be cancelled in our absolute discretion and subject to such terms as we shall impose.
No goods delivered to you which are in accordance with the contract will be accepted for return without our prior written approval on terms to be determined at our discretion.
We agree to accept any such goods for return you will be liable to pay a handling charge of 20 per cent of the invoice price. Such goods must be returned by you carriage-paid to us in their original shipping carton.
Goods returned without our prior written approval may at our absolute discretion be returned to you or stored at your cost without prejudice to any rights or remedies we have.
Protection of the information you supply us.
When you order any products from us we offer the use of a secure server. This server contains software which encrypts or scrambles any information you send to us before we receive it. There are also strict legal requirements we must follow in the way that we store the information you give us to prevent it being accessed by others.
The information you provide us and what we do with it.
In order to process your order you supply us with the following information:
- Your name.
- Your e-mail address.
- Your postal address for delivery of the goods.
- Your credit or debit card number and the card expiry date.
- A contact telephone number in case there are any problems in processing your order.
UPVC Distributors Ltd does not pass your personal information to anyone though we may do so in the future to third parties who we trust. If you would prefer that we did not do this please place a tick in the box below. We may however provide general statistical information concerning product sales and related website information to third parties though you will never be identified personally in these circumstances.
We provide the service available on this website on behalf of all companies for the time being within the Burles Group of Companies and their respective successors in title and assigns and we also employ other companies and individuals to perform functions on our behalf. Examples include those who send postal mail and e-mails and process credit card payments. Any individuals we engage will have access to this personal information in order to provide the services they provide to us but they are specifically precluded from using this information for any other reason and must process the information given to them in accordance with data protection laws.
Any personal information you provide to us will be primarily controlled by: UPVC Distributors Ltd, Imperial Buildings, West End, Abercarn, Newport, NP11 4SB