Branching out with National Plastics brand overhaul
Our branches are the physical face of National Plastics – places where our customers can talk to a National Plastics expert face-to-face, whilst browsing our extensive range of products. We endeavour to deliver the best possible customer experience, so our recent brand overhaul provided us with the perfect opportunity to review our branches, to ensure they reflected our core values and provided customers with the level of service they had come to expect from National Plastics.
Our first priority was to ensure our customers were fully aware of the wide range of products National Plastics has to offer. To achieve this, we have increased the number of products we have on display, and created distinct signage to clearly showcase our ranges, enabling customers to see what is on offer as soon as they walk through the door. We have also made our branches easier to navigate, allowing visitors to find exactly what they are looking for quickly and effortlessly.
The customer journey and experience are at the heart of everything we do within our nationwide network of branches and our sales teams are committed to ensuring that experience is a positive one. As such, we have introduced several initiatives, including allowing customers to order product samples, such as bathroom panels, to view in situ before buying. This not only helps our customers make the best choice for their project, but it also provides peace of mind that they are dealing with a trusted, quality brand that has faith in its products.
The regeneration of our branches has also helped our trade clients provide an enhanced service to their own customers. They know that if they send their customers to a National Plastics showroom, they will receive only the highest level of service. This instils confidence throughout the chain, from purchase to installation. It also provides our trade customers with a point of difference and a distinct advantage over their competitors.
The regeneration of our branches has also helped our trade clients provide an enhanced service to their own customers. They know that if they send their customers to a National Plastics showroom, they will receive only the highest level of service. This instils confidence throughout the chain, from purchase to installation. It also provides our trade customers with a point of difference and a distinct advantage over their competitors.
Our aim is for the National Plastics brand to become synonymous with quality – both in terms of product and service. We have complete confidence in both and know that the renovation of our branches will go a long way in communicating this confidence to our customers.
Our branches are local, convenient and near you. To find your nearest branch, simply enter your postcode and click Locate Nearby. For more information, call 0800 22 77 77 to talk to one of our friendly team members.
